I received my canvas today. Was unhappy with the fact that the helicopters were not centered like I had requested, because the last helicopter was on the bend of the frame. Seeing this is a Xmas gift it will have to do. Also the size was changed to a 20 x 16 but I was still charged on my credit card for the larger size 24 x 20 . When can I expect this to be refunded to my credit card?
Being this was my first time ordering your product, I admit that I was a bit skeptical about purchasing the product prior to creating it. However; I had spent a couple of weeks researching different options and VisionBedding just kept coming up at the top of my list, so I chose to give you a try. As I started out designing my product I ran into a few snags, only because I had specific requirements for what I needed. I decided to email you for assistance and I was pleasantly surprised at the Quality Customer Service I received from your Staff. Their responses were immediate, very courteous and they guided me through every step to the final preview. After that your website made it easy for me to keep track of its status. Today, only 10 days after my initial order, I received my product. I want to say that I am extremely overjoyed with it! The quality of the fabric as well as the photo details and text I added, came out absolutely perfect!!! It is truly beautiful and far outweighed all of my expectations. Not only do I plan to use your Company in the future but I will without hesitation, be happy to share this great experience with my family and friends. Thank you thank you thank you....from a very happy Customer indeed!
The curtains were just perfect and more than exceeded my expectations. And thank you very much for the excellent customer service. Fred Richards
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