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FREQUENTLY ASKED QUESTIONS
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Frequently Asked Questions
We offer a Rush Option that gets your item to you in 4 business days
Example: order on Monday and get your item on Friday!
All items are shipped via FedEx unless international address, Military APO, or a PO Box
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We ship WORLDWIDE for only $49.95
Please note shipping times may vary depending on destination.
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Due to the variability of customs and trade policies of differing countries, we are not responsible for any fees or associated costs
when shipping our products out of the United States. When purchasing our products you are the importer and must fallow all guidelines
set forth within the country you are importing. Contact you local customs office for more information.
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Log into your account and you will see a tracking number when your order is shipped.
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Due to each of our products being personalized, your order sometimes is delayed.
This is primarily due to us trying to ensure you get a quality product. In some cases we need to specially enhance the photos or even completely
refurbish your item in order to ensure you a quality product.
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Upgrade to Next Day Air
Upgrade to 4-Day Rush Service (includes Next Day Air)
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IMPORTANT NOTE: - You start creating your product AFTER you purchase
You need to login to your VisionBedding account and look under "Orders" you will see (in red) "pending orders that need to be designed" - Click to Begin
If your photo is taking a very long time to upload, that is fine & means you will have a quality image!
Do NOT attempt to upload photos any larger than 5mb in file size
Contact us for files larger than 5mb
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* Usually the problem arises because your picture is a very odd dimension.
* Do you see a black bar in your preview or any white space?
* You need to not crop soo close to the edges OR not zoom in soo close.
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* It is best to review the photo upload requirements.
* If you cant get your photo to work it is for a reason, and it is best to simply use a different photo.
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We offer an easy to use text tool at no additional cost.
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A Few Simple Rules:
1. The larger the file size of your picture the better the picture quality.
2. The larger your item, the larger file size your picture needs to be.
3. Most digital cameras set to a high image setting produce an image more than adequate for any sized item.
4. Do not zoom in too much when using our photo cropper.
5. Photos must be Jpeg format example= filename.jpg
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You can only use JPEG (.jpg) files for uploading onto our site.
If your images are currently saved in a format other than .jpg, you can usually simply save them as a JPEG (.jpg)
using your digital camera photo program or using a Microsoft application.
Once your photos have been saved as JPEGs, you can upload them to VisionBedding.
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Currently our coupon system is being upgraded.
However, if you have recieved a coupon email us your name & the coupon number and you will surely be reimbursed!
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Copyrights are very important but they can be confusing at times.
Put simply, by contracting or using all or any portion of the services provided by VisionBedding,
you agree to not hold VisionBedding responsible in any litigation or court order that may arise out
of your failure to obtain copyrights of the photograph(s) used.
Here? a brief summary of what you will be agreeing to when using our service:
You are agreeing that you own or have the right to use any picture or photo you upload to VisionBedding.
Below is the details of what you will be agreeing to when using our service:
Rights of the Image(s)
I hereby certify, authorize and warrant that I am the owner of the copyright or am authorized by the owner of the copyright,
or own the full rights to any of the content of any and all image(s) to be uploaded on VisionBedding.com or sent to VisionBedding.
I have written releases from the owner(s) of any and all copyrighted images I will upload to Visionbedding.com or send to VisionBedding.
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ALL SALES ARE FINAL
All product sales are final due to custom on demand production. ONLY returns allowed are manufacturing defects. We cover shipping on any manufacturer defect.
We strive for 100% customer satisfation, please contact us if you have any questions regarding your order.
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Right of Refusal
VisionBedding retains the right to refuse any purchase of any item at any time. To avoid complications with your purchase, make sure your
images are decent in content. Exceptions may be made for those convincingly artistic in nature. Some images may require document proof of ownership.
If you are unsure, the best action is to email us and we will respond to your concerns within a timely fashion.
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Privacy
VisionBedding only uses your information to process your order. We do NOT sell or share your information.
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SELF-STICK Wall Murals
First take mural out of packaging and lay on a flat surface with items holding mural corners.
Allow mural to set flat for atleast 24 hours BEFORE installation.
VERY IMPORTANT that the wall is dry and NOT recently painted.
We recommend to peel back 1/2 - 1" of the release paper at the top, position on wall, and gently press
about 1/2" down. Then start working your way down, peeling the release paper away and pressing onto wall
until all release paper is removed and entire graphic adhered to wall.
Removing all of the release paper before trying to adhere to wall will make the graphic almost impossible
to adhere properly.
NON-STICK Wall Murals
First take mural out of packaging and lay on a flat surface with items holding mural corners.
Allow mural to set flat for atleast 24 hours BEFORE installation.
VERY IMPORTANT that the wall is dry and NOT recently painted.
We recommend using standard Wallpaper installation techniques as below and will work well as the
non-stick murals are vinyl type products.
Walls should be prepped to a smooth, clean and dry surface.
* Use a wallcovering primer such as Golden Harvest White Brite or Allpro Ultra Prep 685 if the substrate is unpainted drywall.
Standard starch-based pastes are recommended.
Henkel Metylan Cellulose Wallpaper Paste provides easier stripping when removing/replacing.
Heavy duty pre-mixed pastes such as Supron Supro Clear 34, Harvest 1st Choice GH34 and Rowan Heavy Duty Clear Pro 838
have a more aggressive adhesion and are designed for permanent applications.
Note: If paneled (more than 1 peice to make your full mural),
the panels are produced with 1/2” – 1” overlap.
Overlap panels and cut/butt seam as with conventional wallpaper.
For ease in handling, apply the paste to the wall, not the graphic.
Use a squeegee or wide blade putty knife with a chamois over the blade to smooth the panels into place.
Work from the center to position each panel and squeegee air bells top and bottom.
Gently remove excess paste with sponge and clean water.
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There are 3 different ways to hang your wall art.
1. Most people prefer to buy the large sticky pads at Walmart or Target, and use them to stick on the back
of the wall art, and then to the wall. This method will not involve any drilling, or screwing and is the least
permanent way but quickest way to hang your wall art. Note: Be sure to use the proper amount of sticky
pads so your wall art is securely fastened to the wall, as a fall to the floor could damage a corner of the wall art.
2. Use a small drill bit to start drilling the hole(s) in the back of your wall art and then use a properly sized
drill bit so a nail will fit in the hole. After you have drilled the hole(s) - you can simply hang the wall art
on the nail on the wall. Be sure to not drill to deep.
3. Use a small drill bit to drill a tiny hole(s) in the back of the wall art for the hangine wire screws.
Then screw the hanging wire (or bar) on the back of the wall art. Be sure to not drill to deep.
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First take the wall sticker out of packaging and lay on a flat surface with items holding the wall sticker corners.
Allow wall sticker to set flat for atleast 24 hours BEFORE installation.
It is VERY Important that you do NOT install your wall sticker until the sticker lays flat on its own
otherwise the corners may have a tendency to peel if installed too early!
VERY IMPORTANT that the wall is dry and NOT recently painted. - if walls were recently painted it is
recommended to wait for 1 whole week so walls can be fully cured and dry before wall sticker is put up.
We recommend to peel back 1-3 inches of the release paper at the top of the wall sticker
- Then position on wall
- and gently press about 1 inch down
- Then start working your way down, peeling the sticker away and pressing onto wall until all of the sticker
is removed and entire graphic adhered to wall.
* Removing all of the sticker before trying to adhere to wall will make the graphic almost impossible
to adhere properly.
NOTE: Wall stickers are meant to be removable on and off the wall HOWEVER, you will find the the wall sticker
will overtime adhere to the wall quite well and could remove paint from the walls.
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